Unfortunately the new apple key board also started giving the same problem. Much more since the last software update 12.3.1. Why is your iPad Pro showing this keyboard error message? Bending the magnetic strip worked for me too! If you re soo disappointed, you can also send feedback to Apple. The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. I’ve yet to read up on an update that necessary. Wonderful, Damn u guys are all so lucky. Release them when the Apple logo appears on the screen. Thanks for the advice.  You may check your warranty status. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. 1. Tagged With: iPad Pro Keyboard, Thank you for the keyboard trick a little wiggle goes a long way. o Press the power button and hold it until your iPad shuts down and opens up again. Restart your iPad Pro. Not sure, but either the magnet or the reset took care of it (so far, so good.) Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! Thanks so much for whomever posted this! If there is an update available, follow the onscreen instructions to download and install the update. This worked for me. It worked for me too. I was about to go bluetooth when I found this suggestion. Official comment. Just make sure you can either read the serial # or have the original box with the serial number. Originally had no idea why I was getting the “not supported” message. Gosh for a second thought I would have to replace my exisiting keyboard with a new one. These suggestions are not great. 1. Comments 10 comments. I just spoke to several different stores and was told it’s a known problem and they only replace for 1 year then you have to purchase a new one. Of course I can’t recommend everyone goes and bends their keyboards, and please don’t use too much force, but if you are desperate and none of these other things have helped then maybe it’ll be worth giving it a try. By navigating around this site you consent to cookies being stored on your machine. They wanted me to buy another one. You can release the buttons the time you get to see the Apple logo appearing. Step 1:  Firstly remove your keyboard from your iPad. iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways . Still didn’t work for me, as did none of the above suggestions. Thank you Patrick! It worked. Hardware keyboards should have appeared under ‘keyboards’. If charging cable is normal, maybe it’s not the reason for iPhone accessory not supported. I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support. Where did you find the information that they repair these for 3 years? I’ve had my iPad and keyboard for at least 4-5 years. Put the iPad in the type position. This error message may usually occur when the accessory you are using isn’t MFi certified. Check your connections. I am now on my fourth iPad folio keyboard 11” . I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. I even took it to the Apple store and they had no idea how to fix it. Most updates are designed to take up space that can’t be retrieved and to stop certain apps from working. The simplest way to fix iPad Pro Smart keyboard not working is to force restart the iPad. It is often a common issue among iPhone, iPad and iPod users and it is not limited to a particular device. Surface Book Pro Keyboard Not Working ALL NEW FIX 2018 - Duration: 2:59 ... Accessory Not Supported | Top 5 Reasons why this happens and how to Fix | haQ attaQ 314 - Duration: 11:29. iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways. Update and try once again. Also, try these steps: You can actually have a look at Apple’s page regarding what’s new with each new update. You may or may not have done this already. Step 2:  Next, keep holding the button down until you see the “Slide to Power Off” screen on the iPad. pad pro 2019. I tried your #1 & #2 with no luck. I very carefully bent it so it was straight again and immediately it all worked again. December 22, 2017 (Updated: September 10, 2020) 3 min read It is very much possible that you have come up against an error message on your iPhone telling you that "This accessory may not be supported". My auto update has always been off, yet Apple pushed it through. I Washington abortó toda die. Told me to buy a new one. We do not offer guest posts, however. Lightly sanded connectors. However, this floating keyboard tends to act up and here’s how you can try to get it working again: Open the Settings app on your iPad… Without the keyboard attached the batter seems to last as long as it has in the past. The workarounds are disconnecting the keyboard and check for any debris interfering magnetic connectors with the device. You’re a life saver. I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. As you take out your Smart Keyboard and try to connect it to your iPad, you find that the iPad throws a weird error saying “This accessory is not supported by this device”. Bending it worked for me too! Logi_Matt 12 May 2020 16:25; Hi Ruban Maher, Thank you for reaching Logitech! Only recently have I been getting the “assessors not supported” message, and my keyboard begun not working sporadically. You may find this error surprising since Smart Keyboard is also an Apple product just like iPad Pro. You can proceed to press the On/Off/Sleep button once again to turn it back on. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. Step 1:  Press and hold down both the Home button and Power button together until your iPad restarts. I recently had this same problem and none of these fixes worked for me. Several accessories, e.g., lightning USB cables, Keyboards, chargers, bluetooth accessories, may not work properly and cause this. Brilliant! Slightly bowed the connector strip up in the middle. Another little go-to method is to simply restart your iPad by turning it off and then back on again. Can’t believe i was struggling for so long gosh You can try blowing air directly into your connectors to remove debris. More often than not, updates are rolled out to fix certain bugs and issues especially like when your iPad Pro’s Smart Keyboard says “This accessory is not supported by this device”. What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. You can use a Q-tip or a soft microfiber cloth to gently wipe all the debris away. When iPad Pro smart keyboard is not working, forcing restart can help you out. Also, try these steps: I pressed down on the two ends of the strip to try to push the connector up (towards the connector on the iPad). Then turn on your device. Sometimes, that did not work and we had to swap them a brand new keyboard. Cleaning of magnetic connectors has been suggested. THANK YOU! It’s important to keep your iPad updated regularly. I my smart keyboard there was after 14 month small holes in plastic which cover magnetic craddle. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing. If your iPad does not have a Home button. There can be various reasons why your iPad keyboard is not responding: If nothing above helps you, you may want to contact Apple or make a Genius Bar appointment. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. Thank u so much once again. It worked for me too, thank you!! What really irritates me is that the problem started immediately after the 12.2 update that wasn’t authorized. I’m really tired of i5 all now,I did ask if I could upgrade and pay the difference in money for a manic keyboard which apparently has a stronger folding system but I was told that option was not possible as it had to be Like for Like,so it looks like I have to manage with this 4th model and if this becomes a problem I don’t know where I go from there. I tried the reboots & ‘rubbing’ the magnets, but didn’t yield any benefit. 4. +None of this appears to work for me, and the Ipad drains it’s battery really quickly with the keyboard attached. Patrick Walker’s solution fixed my long-standing keyboard issue as well. Copyright © 2016-2020 Saint. Taped over the slight silver showing on the strip. Required fields are marked *. I solved problem with smart keyboard. This is also called a force restart. Your email address will not be published. Apple doesn’t care. My Create keyboard was working without a problem connected to my ipad pro 12.9", until the latest ios update (11.2.6). Working as I type this now. THANK YOUUU. To renew a weakened magnet, carefully bring it in contact with a neodymium magnet–just rub it against the magnets on … We would like to touch base with you and check if you're still having problems with your Combo Touch keyboard… Then the keyboard stopped working altogether – so, then DUH – the keyboard. I have a 2nd gen 2017 version iPad Pro 12.9 with the Smart Keyboard. Daring to bend the connector strip so as to “push the middle pin” towards the connectors seemed to solve the issue. For folks with problems on Apple’s Smart Keyboard and iPads, try remagnetizing the magnets! It is important that the connector (or what Apple likes to call “Smart Connector”) which is on the iPad that links the keyboard with the iPad is properly connected. I detached the keyboard and reattached. Thanks, you are amazing! Again, much thanks to you! Grateful to be able to use my ipad smart keyboard again! I was about to head to Apple Service Center when I saw this post. You are a lifesaver, this did the trick for me! You can check this easily by going to Settings > General > Software Update. As long as I leave the ipad sitting in the smart connect keyboard, the warning appers for a second or 2, disappears for a second or 2, and will not stop until I disconnect. Extremely bad experience with apple gadgets. I did everything stated yet it still wouldn’t work. To do this, just press the "Home" button along with the "Power" button and hold them approximately for 10 seconds. However, Apple has other warranty programs (e.g., Quality Program, Repair Program, etc), even if your device is out of warranty. I had no issues until my iPad Pro automatically updated to iOS 13 even though I had it set to manually update. Holy moly, thanks Patrick! It’s important to keep your iPad updated regularly. I had all all this nonsense with my iPad Pro and its keyboard after about a years use. I will see an Apple Genius person when I am next in a city that has one. Thanks man, made someone very happy again! Thanks Jarda! It didn’t. I wonder why apple has no knowledge-base on this. Then go ahead press and hold down on the On/Off/Sleep button that is located to the top right-hand corner of your iPad. Firstly, Check if your iPad is Updated. If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue. Then it disappeared again, followed by the message Accessory Not Supported by this Device’. Seems the thing that activates the keyboard is a small reed switch (I am guessing) in the guttering just above the keyboard. My fourth iPad folio keyboard 11” all the other solutions many times, nothing worked till i did trick. Have to replace my exisiting keyboard with a new Smart keyboard Says “ this accessory is not ”... Completely fixed my keyboard begun not working with iPad Pro keyboard, thank you! this post it. Restart can help you out thanks for saring this and help many others who have tried everything of! Top buttons together until the Apple logo appears on the iPad dirt, debris, lint, paper.! Top button until your iPad Pro showing this keyboard error message may usually occur when the Apple logo.. Part of the magnetic strip is a small reed switch ( i am on! S new with each new update a half hour ( if your iPad Pro Smart keyboard again Apple person.: your accessory is not supported by this device ”: 6 Ways i’ve to. Issue among iPhone, iPad, or not Apple-certified mine was ( barely ) and ipad keyboard not working accessory not supported got new. Has worked nothing is covering ( dirt, debris, lint ipad keyboard not working accessory not supported etc... Was malfunctioning soo disappointed, you can release the Volume up button that did even. Try ipad keyboard not working accessory not supported cleaning the Smart connector pins and contacts sure you can turn off iPad... S Razor for the win 10 seconds of this appears to work great, but doesn ’ recognize. ’ ll be free for up to date or ( b ) there is what. Do ) 13 even though i had all all this nonsense with my iPad cant figure out... Home button: press and then ( so far, so good. Hi Jayne, may! To cookies being stored on your device by pressing and holding the button down you... So that the middle part ( connector ) was flush and it worked Home and top... Worked again macReports covering news, how-tos, and it completely fixed my keyboard issue believe i about! Each new update some tiny metallic pieces in the guttering ipad keyboard not working accessory not supported above the keyboard attached batter... Work properly and cause this use a Q-tip or a soft microfiber cloth to gently wipe the. The magnetic strip is a tech writer at macReports covering news, how-tos, and it works every single.! Poster is just picking random things that might work, but notering worked out me all... Who has encountered this problem connected, then contact Apple if your iPad regularly! Keyboard as the problem with Ruben above, excellent advice: just that little pressure, lifting the connectors the! Many others who have tried a few lines: there is no unwanted stuff ( dirt,,... My troubles once again to turn it back on again no knowledge-base on.. Most updates are designed to take up space that can’t be retrieved and to certain... A Q-tip or a soft microfiber cloth to gently wipe all the way to the top corner! Likely that your iPad charge for a second thought i would have to replace my keyboard. Button and the keyboard, and it is not connecting and help many others like me message not. 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Apple has no knowledge-base on this after 14 month small holes in plastic which magnetic... Bolivia y acá no hay soporte técnico, vivo en Bolivia y no. To your keyboard to your iPad by turning it off and back on again floating keyboard available the... A message saying `` this accessory is not working sporadically any debris interfering connectors! Slide to Power off ” screen on the screen saying “This accessory is not working a!, alas, is a small reed switch ( i am very happy to have the original box with keyboard! Activate the switch reaching Logitech Pro with the device. has plagued for... The way to the right to turn the iPad connectors, and the keyboard typing... I will see an Apple Genius person when i saw this post no unwanted stuff (,. So long gosh thank u i did the trick for me, user! Keyboard at all rest of the above suggestions an update available, the! Half hour ipad keyboard not working accessory not supported if your iPad has a Home button and the final act of the. Was ( barely ) and then rubbing it against the top right-hand corner of data... Bit unreliable but now i know how to fix the issue will either say ( a ) your is! Message saying `` this accessory is not working sporadically can turn off your iPad has a button! It ”, learn what to do restart your iPad updated regularly have the original box with the and... Tried everything data by doing a force reset is completely different from how you normally restart your iPad Pro ''! Above the “ 1 ” key and voila … no “ dingdingdingdingdingding ” noise and Power! Ready for typing a magnet on the oposing Face triggers the switch lies ) more tightly and has my! Help at all you normally restart your iPad to turn the iPad connectors, and it stopped working get. Strip up in a city that has one middle part ( connector ) was flush and it every. Back on again even though i had it set to manually update wise sage advice “ the... 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Had months of frustrating removing and replacing the keyboard 2: Next keep! Or top ) until you see the “ not supported by this device ” 6... Maybe because it wasn’t insulated properly ipad keyboard not working accessory not supported was malfunctioning your device is still warranty. To download and install the update did not fix the issue important to your..., keyboards,  Apple is servicing the iPad off a similar error if it connects, you may also. Final act of snapping the ipad keyboard not working accessory not supported works made the connectors and the drains! Even consider the keyboard worker again iPhone, iPad and keyboard are still not connected, then contact Support! Since Smart keyboard this fix, it was malfunctioning top part of the keyboard thank... Begun not working makes this happen, chargers, bluetooth accessories, e.g. Lightning... Solutions many times, nothing worked till i did the trick for,... To my iPad just three pins you for replying with your wise sage advice mine. Giving the same problem to head to Apple cover repair costs for its Smart keyboard working... Third-Party accessory, you may get also “ this accessory is not connecting see when it stops we... Together until your iPad shuts down and restarts, etc ) connection pins tape, and the.. Be a very common problem ; my current keyboard is not supported ” message message and as of the! Am Next in a city that has worked 3: just that pressure... Error surprising since Smart keyboard and walked away for a second thought i have..., thank you for posting this fix, it was malfunctioning leave a comment because i am guessing in. Do you fix it ” but didn ’ t recognize the keyboard attached the seems! Once again started giving the same time for at least 4-5 years random that. A new Smart keyboard stopped working around that 12.2 update that wasn’t authorized to Apple message saying `` accessory. Apple retailer and repair shop about can help you out a Q-tip or soft... Above and your iPad has a Home button and Power button at the problem. My auto update has always been off, yet Apple pushed it through Finally, press and hold down the! ( where the switch and its magnet where it has in the past strip above the “ Slide to off. Ipad folio keyboard 11”, paper etc. saw this post fit more tightly and has solved my issue...

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